In order to operate, we sometimes need to gather personal information from our customers. We are committed to safeguarding the privacy of our website visitors; this policy sets out what we collect, how we store the data and how, at any time, you can control the data we hold about you.
What information do we collect?
In order to operate effectively and offer the best customer service, we may collect, store and use the following information:
1.1 Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, operating system, referral source, length of visit, page views and website navigation.
1.2 Information relating to any transactions carried out, including information relating to any purchases you make of our goods or services.
1.3 Information that you provide when setting up an account with us.
1.4 Information that you provide for the purpose of subscribing to our email notifications and newsletter.
The information we collate is collected from you, our customer via a variety of methods: phone, in person, an enquiry or requesting latest news and updates.
Using your personal information
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.
We may use your personal information to:
2.1 Send marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology. You can opt out of receiving these communications at any time.
2.2 Provide third parties with statistical information about our users – but this information will not be used to identify any individual user. We ensure any third party we deal with is fully GDPR compliant.
2.3 Deal with enquiries and complaints made by or about you relating to the website.
2.4 Keep the website secure and prevent fraud.
2.5 Verify compliance with the terms and conditions governing the use of the website.
In addition, we may disclose your personal information:
3.1 To the extent that we are required to do so by law.
3.2 In connection with any ongoing or prospective legal proceedings.
3.3 In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
3.4 To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
3.5 To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password and firewall-protected server.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet
We store data about customers on a small selection of third-party provider platforms for the essential running of our business. We continue to ensure that any third party partner is GDPR compliant.
Hard copies of any personal information we hold are stored securely and only kept for as long is as necessary. Customer data is cleansed every 5 years unless there is a specific requirement to remove data within that time.
At any time, you may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
4.1 An administration payment of £10 if the request is deemed manifestly unfounded or excessive.
4.2 The supply of appropriate evidence of your identity such as a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address (to be dated within the last 3 months).
We may withhold such personal information to the extent permitted by law. In order to obtain a copy of the information we hold about you, please contact us at: Marketing Department, 4 Muir Road, Houstoun Industrial Estate, Livingston, Scotland, EH54 5DR.
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Updating your information
We endeavour to ensure the data we hold about you is accurate and up-to-date. Please let us know if the personal information which we hold about you needs to be corrected or updated.
Romold Limited, 4 Maxwell Sq, Livingston, Scotland EH54 9BL - SC230880.