At Romold, we are only as good as the relationships we have with our customers. For that reason we strive to make ourselves a reliable, fair and transparent organisation.
Our commitment to our customers is to:
Treat you well - Doing what we say we will
Get it right - Provide accurate information, be clear with our communications and use feedback to improve
Keep you informed - Deal with all requests in a timely manner, clearly stating what will happen by when and provide you with progress updates
Make it easy - We won’t over complicate things, in fact we will strive to make our processes as simple as possible
Be professional - This includes taking ownership, so if a mistake does occur we will actively strive to correct it promptly